Contacts: Your Organization's Address Book

Contacts is your organization's address book. Everyone you import into an email campaign, add to a LinkedIn campaign, or send in through the API lands here once — however many campaigns they're in. Adding someone again fills in what was missing (company, title, phone, LinkedIn profile) and never erases what you already have.

• Recipients are the people in an email campaign. People are the ones in a LinkedIn campaign, and connections the ones who accepted. Each of them is also a contact.
• Use tags to group contacts, then start a LinkedIn campaign from everyone with a tag.
• The From column shows where each contact came from.

Do not contact covers your whole organization: no email campaign, LinkedIn campaign or other channel reaches that person again, and importing them again skips them. It's set when someone replies asking not to be contacted, when a reply on LinkedIn is logged as "Do not contact", or when a teammate selects contacts and presses Mark do not contact. If it was a mistake, select them and press Clear do not contact.

An unsubscribe link click is different: it stops your emails to that address but isn't a do not contact for other channels.